CMC, CEO, Technology and Management Solutions
Technology and Management Solutions
Theresa M. Szczurek, Ph.D., an award-winning speaker, author, Certified Management Consultant (CMC®), and serial technology entrepreneur. Her newest company, Radish Systems, is helping businesses communicate more effectively with mobile device and computer users using "voice and visuals' (www.RadishSystems.com). Also, as CEO of Technology and Management Solutions, LLC she helps clients grow exponentially through strategic planning/execution, market development, and organization/leadership development. The story of her last start-up, which sold for more than $40 million in less than six years, is included, along with her strategies for success, in the Amazon-bestseller Pursuit of Passionate Purpose: Success Strategies for a Rewarding Personal and Business Life (www.PursuitofPassionatePurpose.com). She started her career as a Member of Technical Staff for Bell Laboratories and held management positions of increasing responsibility at AT&T. She or her firms have hundreds of media appearances / coverage including ABC World News This Morning, Fox News, NBC, Bloomberg Radio, NPR, Fortune, Investors Business Weekly, New York Times, San Jose Mercury News, PC Week, Business Insider, Huffington Post, as well as speaking engagements with Stanford University, Polish Chamber of Commerce in Warsaw, Morgan Stanley, and many others. She lives in Boulder, CO with her husband and daughter. For fun, she is a Girl Scout leader and Polish dancer.
Technology and Management Solutions is a speaking, facilitation, and consulting firm helping organizations and leaders produce extraordinary results through: strategic planning and execution, market development, organization and leadership development, and technological change. www.TMSworld.com and www.PursuitofPassionatePurpose.com.
Radish Systems, a mobile/enterprise software and professional services company, improves the way organizations communicate visually with all callers, including smart mobile device and browser users, through its award-winning ChoiceView Software-as-a-Service (SaaS) technology platform and developer tools. ChoiceView offers the next generation of multi-modal unified communications, allowing visual information and secure data to be shared during a phone or chat call with callers using any phone, any network, and many display devices. It transforms new and existing traditional IVR systems from many vendors into next generation, true omni-channel Visual IVRs. It supports live visual collaboration. The patented, HIPAA-compliant technology increases comprehension, problem solving, and recall on calls by as much as 600%, helps callers resolve inquiries faster with more clarity, improves overall user experience, and increases business profits. Visit RadishSystems.com and Twitter @RadishSystems.
Events featuring Theresa Szczurek
Wednesday, Oct 25
2:00PM - 3:30PM
Pikes Peak Pavilion
One of the biggest challenges facing organizations is how to successfully bring new products to market. The answer revolves around building champions of change. In this participative program, we explore how interactions between certain key people in the organization affect overall success of the innovation. These internal and external change agents help maximize user satisfaction, diffusion, and profitability. Come learn a practical formula for improving your top and bottom line. Part of this talk will be based on original research published in Szczurek's groundbreaking book, Champions of Technological Change. Through audience interaction, attendees will learn a proven process for making and sustaining positive changes.
Wednesday, Oct 25
4:00PM - 4:45PM
Pikes Peak Pavilion
Staying ahead or even keeping pace with evolving technology is like playing intergalactic chess. It's frighteningly fast and multi-dimensional. What was new tech yesterday is off the board now. Your strategic planning requires multi-pronged forecasting and big leaps of faith. Take a leap now to fathom how competitive businesses integrate emerging technologies to become “Omni-intelligent.”
We’re coining “Omni-intelligent” to combine available but not necessarily linked technologies for a powerful communications solution. Mentally mix these: audio, video, visual interactive voice response, virtual assistants, bots, cognitive computing, natural language processing, artificial intelligence and perhaps even an avatar. What do you get? An almost human, but even faster and smarter than a human, response system that instantly handles a myriad of business and contact center tasks.
Yes, voice is the first social media and is here to stay. With new 'over-the top' technologies, how can you augment your communications and experience the "6x Factor?" Led by a Bell Labs veteran and expert in successful diffusion of innovation, this session will explore the 6x factor that results from stimulating more of the senses, from seeing and hearing information. Benefits include better understanding and comprehension, improved self-service, higher interactive voice response (IVR) call containment, higher first call resolution rates, reduced average handling time, higher revenues from fewer abandons and more upselling, and more. Learn how and why to transform your existing IVR into a next generation Visual IVR and to change your existing contact center into a 'voice with visuals' live assistance center. Self-service and live agent use cases across many industries will be presented. Don't miss this 'future is now' session with practical ways to improve customer experience.