Developing Multi-Modal Lines of Communications for Business Success
Wednesday • October 25, 2017
4:00PM - 4:45PM
Staying ahead or even keeping pace with evolving technology is like playing intergalactic chess. It's frighteningly fast and multi-dimensional. What was new tech yesterday is off the board now. Your strategic planning requires multi-pronged forecasting and big leaps of faith. Take a leap now to fathom how competitive businesses integrate emerging technologies to become “Omni-intelligent.”
We’re coining “Omni-intelligent” to combine available but not necessarily linked technologies for a powerful communications solution. Mentally mix these: audio, video, visual interactive voice response, virtual assistants, bots, cognitive computing, natural language processing, artificial intelligence and perhaps even an avatar. What do you get? An almost human, but even faster and smarter than a human, response system that instantly handles a myriad of business and contact center tasks.
Yes, voice is the first social media and is here to stay. With new 'over-the top' technologies, how can you augment your communications and experience the "6x Factor?" Led by a Bell Labs veteran and expert in successful diffusion of innovation, this session will explore the 6x factor that results from stimulating more of the senses, from seeing and hearing information. Benefits include better understanding and comprehension, improved self-service, higher interactive voice response (IVR) call containment, higher first call resolution rates, reduced average handling time, higher revenues from fewer abandons and more upselling, and more. Learn how and why to transform your existing IVR into a next generation Visual IVR and to change your existing contact center into a 'voice with visuals' live assistance center. Self-service and live agent use cases across many industries will be presented. Don't miss this 'future is now' session with practical ways to improve customer experience.